Online Dispute Resolution
Complaints
If you are dissatisfied with the purchase of a good or service on our website, or with the solution we have given you, please contact us first at support@gamerunlocked.pt: we always try to resolve the situation directly.
You can also submit a complaint through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico) at https://www.livroreclamacoes.pt/inicio/, or turn to one of the alternative dispute resolution entities listed below. If you live in another European Union country, the European Consumer Centre in your country can help with cross-border disputes (ECC-Net: https://www.eccnet.eu/).
What is Alternative Dispute Resolution?
Alternative dispute resolution allows all consumers to turn to official bodies to help resolve or guide them through a conflict, before initiating legal proceedings. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint. The intermediary can suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: “mediation”, “conciliation”, “arbitration,” or “commission competent in the field of consumer disputes”.
Alternative dispute resolution is generally less expensive, less formal, and quicker than the judicial route.
We’ve provided the websites of some of these entities that can help you present your arguments:
CNIACC – National Center for Consumer Conflict Information and Arbitration
https://www.cniacc.pt/pt/
Coimbra Consumer Conflict Arbitration Center
https://www.centrodearbitragemdecoimbra.com/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS – Insurance Information, Mediation and Ombudsman Center
https://www.cimpas.pt/
CICAP – Consumer Arbitration Court