Orders, Shipping & Tracking
Q: Who is Gamer Unlocked?
A: Gamer Unlocked is a Portugal-based online store specializing in high-performance gaming and audio peripherals. We’re curators, not a catalogue: we hand-pick a tight selection of gear that actually performs — including brands you won’t find anywhere else in Portugal — and we back it with genuine technical support.
Q: How long do deliveries take?
A: It depends on the shipping option and destination. In Mainland Portugal it’s typically 1 to 2 working days after dispatch. Orders placed before 12:00 are usually dispatched the same day. Azores and Madeira can take up to ~8 days, and the rest of the EU 3 to 12 working days depending on the country. You’ll see the exact times and costs at checkout once you enter your address, or on our Shipping Methods page.
Q: Do you ship outside Portugal?
A: Yes. We ship across the EU. Delivery times and costs are calculated automatically at checkout after you enter your full address.
Q: How can I track my parcel?
A: As soon as your order is dispatched we email you a tracking number. Just enter it on the carrier’s website to follow your parcel.
Q: The item I want is out of stock. Will it be back?
A: We update stock and arrival dates as soon as we have information. If you’re after something that’s out of stock or not listed, email info@gamerunlocked.pt and we’ll check the next arrival date or whether we can get it from our suppliers.
Warranty, Defects & Returns
Q: What kind of warranty does Gamer Unlocked offer?
A: All our hardware comes with the full 3-year legal guarantee required by Portuguese and EU consumer law (DL 84/2021). Manufacturers often cover a shorter period directly (typically 1 to 2 years), but we handle the remaining time so you’re covered for the full 3 years. A couple of honest notes: refurbished products carry a 1-year guarantee, and the guarantee is void if original components are modified or the serial number is removed. Not sure about a specific product? Email info@gamerunlocked.pt.
Q: I received a product that doesn’t work (or arrived faulty). What do I do?
A: Contact us at support@gamerunlocked.pt. If it arrived faulty (DOA), let us know within 14 days and we’ll sort a replacement — typically within 5 working days. The process is simple and costs you nothing: we send you a free CTT Easy Return code, you drop the product (in its original box, with all accessories) at a CTT counter, we test it, and we ship you a new unit with tracking.
Q: Can I change my mind and return an order?
A: Yes — you have 14 days from delivery to exercise your right of withdrawal. Please contact us first for authorization (the 14 days run from when the authorization is issued). The product must come back in impeccable condition, in its original packaging, with all accessories and no signs of use. Return shipping is on you, and once we confirm everything’s perfect we issue a credit note for the product value (excluding shipping and payment-processing costs).
Q: Can I return opened in-ear monitors (IEMs) or headphones?
A: For hygiene reasons (EU law on personal-hygiene items), IEMs and headphones can’t be returned once the box is opened or the seal is broken — regardless of the reason. So before buying, it’s worth researching the sound signature (neutral vs V-shaped vs bass-heavy). Not sure which fits you? Ask us before ordering — that’s what we’re here for. (This doesn’t affect your warranty if a product turns out to be faulty.)
Payments & Invoicing
Q: What payment methods do you accept?
A: In Portugal: Multibanco reference and MB WAY. Across Europe: Visa/Mastercard, PayPal, Klarna, Apple Pay, Google Pay, and local methods such as iDEAL, Przelewy24 and Giropay. Available options are shown at checkout.
Q: Can I add my NIF and get an invoice?
A: Yes. You can enter your NIF at checkout and we’ll issue a proper invoice for your order.
About Gamer Unlocked
Q: You don’t have a physical store — why should I trust you?
A: Fair question. A few things back us up: the full 3-year legal guarantee on your hardware, a transparent, cost-free defect process (free CTT Easy Return), honest technical advice before you buy (we’ll tell you when something isn’t right for you), and real customer reviews you can check on Trustpilot. We’re a specialist curator — we only sell gear we’d use ourselves.
Q: I’m a content creator looking for a partnership. Who do I contact?
A: If you think your community would be into our peripherals and you’ve got what it takes to be a Gamer Unlocked partner, email us at info@gamerunlocked.pt.