Q: Who is Gamer Unlocked?

A: Gamer Unlocked is an online store based in Portugal, specializing in high-performance peripherals.

Q: How long do deliveries take?

A: It depends on the shipping option you choose and the country you are ordering from. In Portugal, excluding occasional situations, it takes between 2 and 3 working days. For other countries, you can get the most accurate delivery times and costs directly on the checkout page after you enter your full address, or by visiting our Shipping Methods page.

Q: How can I track my parcel?

A: You will be given a tracking number by e-mail as soon as your order has been dispatched. To track your parcel, simply go to the carrier's website and enter the shipping code we have provided.

Q: The article I'd like is out of stock or not available in the store. Will it be available again?

A: We always try to update and fill in the status of our products and their arrival dates as soon as we get information. If you are interested in a particular product that is out of stock or not available in our store, you can always send us an email to info@gamerunlocked.pt and we will check the next arrival date or whether it is available from our suppliers.

Q: What kind of warranty does Gamer Unlocked offer?

A:We offer a minimum guarantee of 1 year, which varies according to the product, its condition, and, above all, the manufacturer. If you're not sure what the guarantee is for the product you've bought, you can contact info@gamerunlocked.pt for more information.

Q: I received a piece of equipment that doesn't work. What should I do now?

A: If the product you have received is not working properly, you should contact us at support@gamerunlocked.pt.

Q: I'm a content creator and I'm looking for a partnership. Who should I contact?

A: If you think your community might be interested in our peripherals and you have what it takes to be a Gamer Unlocked partner, send us an e-mail at info@gamerunlocked.pt.