Shipping Information
Gamer Unlocked Delivery Restrictions
At the moment we only ship to countries in the European Union.
Delivery Options
Deliveries to individuals will normally be made by DPD or DHL, depending on weight, size, and shipping method.
You can choose to have it delivered to your home or to a pick-up point.
Delivery Days
Orders are shipped and delivered on weekdays, Monday through Friday, excluding national or local holidays in Portugal or the delivery location.
In Portugal, the estimated delivery time is 2 to 3 days. For international shipments, depending on the country, it can take between 3 and 12 days.
Stock Availability
If an item is out of stock you can contact Gamer Unlocked to order it and we will check the stock with our suppliers. As a result, the delivery time is increased by the time it takes the supplier to send us the product.
Tracking and Notifications
Upon shipment, you'll receive an email notification with a tracking number to monitor the delivery progress via the carrier's website.
Multiple Shipments
Due to internal logistics, your order may be sent in multiple shipments. You'll receive an email for each shipment detailing the items dispatched.
Delivery Attempts and Options
If you're unavailable to receive your order, the carrier may attempt redelivery the next day or leave a notification for pickup at a designated pickup point.
Inspection upon Delivery
Upon receiving your order, inspect the items for any visible damage in the presence of the courier. If any damage is evident, refuse delivery and contact us immediately.
Exceptions and Peak Periods
Delivery dates may be affected by exceptional logistical or operational reasons from carriers, especially during peak periods like Black Friday and Christmas when order volumes are higher.